Terms of Service

Pricing

All prices are shown in British Pounds Sterling and are inclusive of VAT. We accept payment through debit and credit card payment online, as well as through PayPal.

Delivery

Currently, we can only accept orders within the United Kingdom and to the United States, Australia and New Zealand. Orders will be dispatched by the Royal Mail and all reasonable efforts will be made to ship your product within 1-2 working days. You should receive your order in 2-5 working days (potentially longer for international shipments). Our working days are Monday – Friday. If you submit your order after midday on Friday, we will ship your product the following Monday. We do not have a priority service.

Postage and packing

Postage and packing will be charged on all purchases at a flat rate of £3.25 within the United Kingdom. Postage to the United States, Australia and New Zealand will be calculated based on delivery costs.

Returns

If you are unhappy with your product, you are entitled to cancel the order and return your purchase within 14 working days and receive a full refund. We will not refund the postage incurred to you in returning the product to us. The goods must be in perfect order, with no damage or defects that prevent resale. We will endeavour to refund you within 30 days of receipt of the returned purchase.

When posting your product back to us, we recommend requesting proof of postage, as we do not accept responsibility for missing, lost or damaged items that happen in transit back to us.

If the product you receive is damaged or defective, please let us know immediately, we will replace the product for no charge, if you alert us within 48 hours of receipt. However, we do not offer refunds on damaged items. We will refund the postage incurred to you in returning the product to us for a damaged or defective product. If we cannot find the damage or fault described, we reserve the right to charge you for the item and to recover any costs incurred. We do not process any damaged returns reported after 48 hours of receipt.

Copyright

All products sold by Patchwork Katy Designs are subject to copyright and shall not be reproduced.